Comments on: Reaching Live Person at Call Center

By: Pride & Opinions » Blog Archive » Customer Service at Call Centers -

Mon, 31 Dec 2007 18:01:52 +0000

[...] and Nina at Queercents has a good post (though a little old) detailing some ways to go about getting an actual human being to talk to when you’re trying to figure out that credit card balance. I know that on our line, pressing [...]

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By: Nina

Nina — Mon, 23 Apr 2007 18:28:15 +0000

In this week’s Carnival of Customer Service:
http://www.crmlowdown.com/2007/04/carnival_of_cus.html

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By: Nina

Nina — Sun, 22 Apr 2007 13:10:40 +0000

In this week’s Carnival of the Insanities:
http://drsanity.blogspot.com/2007/04/carnival-of-insanities_22.html

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By: Gal Josefsberg

Gal Josefsberg — Tue, 17 Apr 2007 17:01:59 +0000

Never get mad at the person on the other end of the line. This will just lower your odds of getting good service. If you really feel like they’re not trying to help you either hang up and call back or try to escalate. Get them to send you to a manager or supervisor and do it in a nice way.

“Hey, I really appreciate the help but I think I need to talk to a manager at this point. Thanks for trying though, I really appreciate it and will mention it to the manager” usually works.

GJ
http://www.60in3.com

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